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Ӣ
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Ԥ
1 Good morning/afternoon/evening.(The name of the restaurant and your name )May I help you?h
//ϺãĳĳΪЩʲô
2 How many guests are coming?
ʹжòͣ
3 How many persons are there in your party,sir/madam?
ʹжòͣ/Ůʿ
4 What time would you like to arrive?
Ǽֵ
5 May I have your name,please?
ʹգ 
6 Could you spell that for me,please?
ƴһ
7 I am afraid we only serve lunch until 2:00 in the afternoon.
ǲʱ䵽㡣
8 May I take your telephone number,please?
ĵ绰
9 Is there anything special you would like us to prepare,sir/madam?
ʲôҪҪ׼ģ/Ůʿ
10I am afraid that we only can guarantee the table before 8:00 in the evening .
ǲֻΪ2000
ӭ
10 Good morning/afternoon/evening.Welcom to our restaurant.
ϣ硢ϣãӭ١
11 May I help you ,sir/madam?
Ϊʲô/Ůʿ
12 Do you have a reservation ,sir/madam?
Ԥ/Ůʿ
13 How many persons are there in your party,sir/madam.
ʹжòͣ/Ůʿ
14 Please follow me,sir/madam.
/Ůʿ
15 This way please,sir/madam
ߣ/Ůʿ
16 Please mind your step,sir/madam.
£/Ůʿ
17 I18 am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.
Բ/ŮʿûпղھưɣãԵһ£һпǾͻ֪ͨ
19 Is this table fine with you ,sir/madam?
Ų/Ůʿ
20 Here is the meue for you ,sir/madam.
Ĳ˵/Ůʿ
21 If you need any help ,please call me.
òʱʲô⣬ҡ
22 Would you care for something to drink before your meal?
òʱҪЩ
23 Would you like to see the drink/wine list?
ǷҪ/;Ƶ
24 May I suggest Tsingtao Beer with your meal?It goes well with it.
ҿƼൺơǳʺ
15I suggest Chinese minerral water if you would like something refreshing.
ҪһЩµϣйȪˮ

25 Are you ready to order now?
ʿΪ
26 May I take your order now?
ʿΪ
27 What would you like to start?
ȸЩʲô
28 What would you like to order? 
Щʲô
29 Would you like some more?
Ҫ
30 Yes,sir/madam.We do have a selection of vegetable dishes.
ǵģ/Ůʿкܺõ߲˾ѡ
31 I32 am afraid we do not have this brand,But I recommend the Five Star Beer.
ûӣҿƼơơ
33 If possible,we will be pleased to meet your wish. I 34 ll check with the supervisor and chef.
ܣʮָҪҽܺͳʦ硣
35 I36 am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?
Բ𣬿ûˣҿƼ
37 I38 am  terribly sorry,sir/madam. We don39 t have any now.
Բ/ŮʿѾˡ
40 The chef41 s special today is vegetable with green peas?
ʦѡඹ߲ˡ
42 May I recommend the shrimps sauted with green peas?
ҿƼϺʳඹ
43 If you don44 t mind , may I recommend the vegetable with crab meat?
⣬Ƽз߲ˡ
45 May I recommend the steamed turtle?
ҿƼ
46 The sweet and sour fish is particularly good tonight. Would you like to try?
ǴǽرƼǷԣ
ѯ
47 Is everything to your satisfaction?
һк
48 Is everything all right withyour meal?
òͻ
49 Would you care for another drink?
Ҫһ
50 Can I bring you anything else?
ҪΪṩЩʲô
51 Is there anything that I can do for you?
һΪЩʲô
52 May I take up a few moments of your time?
ռһЩʱ
53 May I speak to you for a moment,sir/madam.
Բ/Ůʿ̸ܺһ
54 May I take the glasses away?
ҿԳ±
55 May I clean your table now?

56 Would you like me to clear your table?
ҪҰʰһ²
Ǹ
57 I58 am  terribly sorry for such a mistake.
Ϊ±çǸ
59 I60 am  terribly sorry,sir/madam. I must apologize.
ʵڶԲ/ŮʿҺܱǸ
61 Is there anything else I can do?
ΪЩʲôأ
62 I would like to apologize once again
ٴ֣صǸ
63 I64 am sorry ,sir/madam. I did not notice.
Բ/Ůʿûע⡣
65 I66 am sorry ,sir/madam. I 67 ll change it right away.
Բ/Ůʿϸ
68 Thank you for bringing this matter to our attention .
лǵע⡣
69 I70 am sorry. The dish shall be replaced immediately.
Բ˽
71 I72 am sorry ,but we are glad you pointed this out to us.
Բ𣬵Ǻָܸ
73 I74 am  terribly sorry. This is our  usual standard. 
ҺܱǸⲻͨˮ׼

75 Would you like to have the bill now?
ڽ
76 Would you like to pay cash or by credit card?
ǸȽÿ
77 Would you like the amount on the same bill or separately?
ǷʵǺһ
78 I79 am sorry. I shall add it up again,sir/madam.
Բҽһ飬/Ůʿ
80 I81 am sorry. Would you show me what is wrong?
ԲܸĶ
82 Excuse me,sir/madam. May I have your room key and room card
ԲܸķŲʾķ
83 Excuse me,sir/madam. Would you please sign your name here?
ԲŮʿǩ
84 I85 am sorry , sir/madam. Would you please sign your name again?
ԲŮʿǩһ
Ϳ
86 Thank you , sir/madam. We hope to see you again.
л٣/ŮʿϣٴΪ
87 Glad you enjoyed your meal . Good-bye.
ܸò죬ټ
88 Thank you very much. Have a nice day/evening.
ʮָлףиҹ
89 We hope to serve you again, sir/madam. Good night.
ϣٴΪ
Ӣ
ôʻ
һͲ;Ʒ
˵   Dinner  Knife             ȱ    Coffee  cup
˲   Dinner  Fork                  Coffee  spoon    
     Soup  Spoon              ;    Silver  ware
ͷ赶   Starter  Knife                Glass  ware                       
ͷ   Starter  Fork              ˮ     Pitcher
Ʒ    Dessert  Fork            Ѿ  Wine basket
Ʒ     Dessert  Spoon          沼Silent Cloth  Table Cloth Mat
͵      Butter  Knife           װ̨  Top  Cloth
ţ     Snail  Tongs             Χ  Apron
ţ     Snail Fork                ȹTable  Skirt
ʲ   Cocktail  Fork            ʮ̨   Table  Runner
Ϻǩ   Lobster  Stick              ̵Service  Mat
Ϻǯ    Lobster  Tong             񲼽  Waiter  Cleaning Cloth
㵶    Fish  knife                          Chair Cover
    fish  fork                           κͺSalt and Pepper Shaker
 service  fork                          ˮ Ice water glass
 service  spoon                        ѾƱWhite wine glass
   cake  fork                          ѾƱ Red wine glass
ţŵ  steak  knife                          ı Champagne glass
⵶ carving  knife                         ̨ Candle stick
Ǽ    sugar  tong                          ϯοPlace card
  ice  tong                              վRecipet
ƿ   bottle  opener                       ;߹Sideboard
  corkscrew                           ĨPantry  cloth
  Main  Course  Plate                   Tray
  Soup  Plate                            ͱ¹Buffet Warmer
    Tureen                               ͵Boiled  Stander
   Soup  Cup                            ƳService  Trolley
θƷ   Starter  Plate                      ɫSalad  Trolley
    Dessert  Plate                      ƷDessert  Trolley
  Bread  Plate                          ҳCheese  Trolley
͵   Butter  Dish                         ͺƳLiqueur  Trolley
װ     Service  Plate                      ȼ泵Oven  Trolley
Ⱦ   coffee  set                           ͲͳTransfer   Trolley
ͳԭ
ţ     Beef     
ĵţ     Bull
ˮţ     Buffalo
СţCalf
¹Deer
ĸţCow
ɽGoat
ҰHare
ţOX
Breast
⡢ţBrisket
Buttock
Chuck
ƬCutlet
֬Fat
⡢Fillet
ţFillet Shank
Lamb Chop
Lean 
ǰFore Leg
²Flank
ȵֽHind  Shank
ǰȵֽFore  Shank
Liver
Loin
Mutton
Pork  Chop
߹Rib
Rump
ϲRound
ţSirloin
ţSteak
СţVeal
βTail
ţSoft Plat
Turkey
ۻCock Turkey
ƻHen Turkey
βAnchovy
Bass
Bream
Herring
ĿFlounder
ĿHalibut
ϺLobster
Oyster
ϺPrawns
СϺShrimp
Sea  Wheck
зCrab
ţSnail
īCuttle  Fish
ǹTunny
Haddock
Salmon
ɳSardine
Trout
Sole
«Asparagus
«Green  A sparagus
  Artichoke  Globe
ͷBeet  root
ڱⶹBlack  Lentil
Broccoli
Ҭ˻Brussels  Sprouts
ţͶButter  Bean
ܲCarrot
Lettuce
׾ĢMushroom
Onion
Spinach
СඹSugar  Peas
ϹPumpikin
ϡƹCucumber
ɫĵ¾White  Truffles
ݸݴParsley
ʽ⿳õ
Allspice
˽Anise
Cinnamon
Clove
ƤCassia
Peppermint
СޢCardamon
ݴCardamon
ȽCurry   Paste
Ginger  Power
СCumin
¹ҶBay  Leaf
ޢMace
Borage
ĩMustard
컨Saffron
ţϥMarjoram
ƽTumeric
׺White  Pepper
ںBlack  Pepper
ֺCoarse  Pepper
Cayenne  Pepper
㽷Isinglass
 Olive Oil
ҬCoconut  Oil
Margarine
ƬRolled  Oats
Cereal
ƬCorn  Flakes
ӺƬGrapenuts
Porridge
Puffed  Wheat
ȫGraham  Flour
ģͳõˮ
ƻ Apple
ӡ÷Apricot
Avocado
㽶Banada
Bread Fruit
Carambola
÷Damson
Grape
Durin
ʯGuava
÷Greengage
۹ Honey  dew  Melon
֦Lychee
Lemon
âMango
Water-melon
Olive 
ľPapaya
Grapefruit
Pineapple
÷Plum
Peach
Orange

һԤ
Always confrim facts---the number of persons,the time ,the date ,special requirement ect.
Good morning /afternoon/evening .(The name of the restaurant and your name)May Ihelp you ?
ϣ硢ϣãԱΪЩʲô
How mang persons are there in your party ,sir/madam?
ʹжòͣ/Ůʿ
What time would you like to arrive?
Ǽӵ
May I have your name ,please?

Could you spell that for me ,please?
ƴһ
May I take your telephone number,please?
ĵ绰
Is there anything special you would like us to prepare,sir/madam?
ʲôҪҪ׼ģ/Ůʿ
I am afraid that we only can guarantee the table before 8:00 in the evening .
ǲֻΪ800
If you have any further requirements,please let us know.
ʲôҪ֪ͨǡ
ʺ
To show the guests hw please you are to see them . Use guests name if you know,to personalize the contact.
Good morning /afternoon/evening .Welcom to our restaurant.
ϣ硢ϣãӭ١
May I help you ,sir/madam?
Ϊʲô
Do you have a restaurantion,sir/madam?
Ԥ/Ůʿ
How many persons are there in your party,sir/madam.
ʹжòͣ/Ůʿ
This way please,sir/madam
ߣ/Ůʿ
˵Ⱥ
Show the guests that you are concerned.. It is important that they do not feel ignored.
Iam sorry, sir/madam.We do not have a table free now .Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.
Բ/ŮʿûпղھưԵһ£һпǾƻ֪ͨ
We are rather full this evening .Would you care to wait for a while?
ǽˣԵƬ
Iam sorry to keep you waiting ,sir/madam.
Բ/Ůʿõˡ
Ido apologize for the delay
Բ𵢸ôá
ģԲ 
Iam sorry, sir/madam.Would you care to follow me to another table?
Բ/ŮʿȥһŲ
Which would you prefer, here by the window or near the door?
Ը⿿أǿ
Iam sorry, sir/madam.. All the tables by the window are occupied.
Բ/ŮʿпĲˡ
Is this table fine with you ,sir/madam?
Ų/Ůʿ
壩ԤĲռ
ԤĿ˵Ǹ֪ͨһΪ15ӣڿԤʱ֪
We will have another table ready immediately.
̻׼һŲ
Sorry for the inconvenience.Would you care for a drink at the bar?
ܱǸ˲㣬ھưɺһ
Would you like to sit here ,sir/madam?
/Ůʿ
Excuse me ,sir/madam.there has been a mistake ,please wait a moment and Iwill check.
Բ/ŮʿһĶ⣬ԵһͲһ¡
չʾ˵
ٴ˱ʾл̳ʵݲ˵Э˿˵ʦѡ
Here is the meue for you ,sir/madam.
Ĳ˵/Ůʿ
We have an excellent black pepper steak today
ǽϺõĺڽţš
May I suggest you try the king prawn,the chef recommends it.
ƼʦѡǴϺ
If you need any help ,please call me.
òʱʲô⣬ҡ
ߣ˷
ʱ̹עˣ벻Ҫ˵˺󲻹ܣ30Ӻŵˣע˵ԣǿڰʾҪķ񣬾Ʒ
Are you ready to order now?
ʿΪ
Are you being helped ,sir/madam?
зԱΪ
How would you like your steak cooked(done)?(rare/medium rare/medium/medium well /well done)
ţҪ죿
Would you like your eggs sunny side up ?
ļǵ
Would you like your bacon crisp?
Ҫһ
Would you like toast,croissants or rolls?
Ҫ˾أţǰСԲ
Would you like tea or coffee?
ҪȻǲ裿
Would youlike Chinese or English tea ?
Ҫй̲軹Ӣ裿
What kind of fruit would you like?
ˮ
What sort of appetizer would you like?
Ҫͷ裿
Would you like some hors doeuvres?
Ҫͷ
Would you like to have soup first?
 
Would you like to have the Table Dhotel or A  La  Carte menu?
ײػ㣿
Would you like some cakes?
õ
Would you like your coffee with or without cream?
ĿҪҪ̣
Would you like some more ?
Ҫ
What sort of side-dish would you like ?
ʲôԣ
May I suggset our Parma ham?Its very nice.
Ƽ?ζüˡ
The chefs special today is vegetable with green peas?
ʦѡඹ߲ˡ
May I recommend the shrimps sauted with green peas?
ƼϺʳඹ?
If you dont mind ,may I recommend the vegetable with crab meat?
⣬Ƽз߲
If possible ,we ll be pleased to meet your wish .Ill check with the supervisor and the chef.
ܣʮָҽܺͳʦ
Im afraid we do not have the dish now .May I suggest something else?
Բ𣬿ûˣҿƼ
Im terribly sorry ,sir/madam.This dish has been sold out .May I offer you the Steak Diane instead? 
ʮֱǸ/ŮʿѾꡣƼţ
Im afraid its not on the meue this evening .
˽ȱ
Im terribly sorry ,sir/madam. We dont have any now.
Բ/ŮʿѾˡ
ˣƼ
Offering guests drink before their meal will show attentiveness and increase sales. Extra sales mean extra profit.
Would you care for somethng to drink before your meal?
òǰҪЩ
Would you like to see the drink/wine list?
ǷҪ/;Ƶ
May I suggest Tsingtao Beer with your meal?  It does well with it.
ҿƼൺơǳʡ
I suggest Chinese mineral water if you would like something refreshing .
ҪһЩµϣйȪˮ
Would you care for a liqueur or brandy?
һЩھƻ
Would you care for an aperitif?
һЩθ
What kind of wine do you prefer ?May I recommend Chinese Mao Tai?
ǺѾƣйę́
We have a special drink promotion this evening,may I suggest the Five Star Beer?
һرƼϣơô
We have excellent Chinese red wine which I can recommend.
ǿƼڸɵйѾơ
ţʱ̹ע
Check that the guests have everything they need i. e.  ashtry, salt, pepper, sugar, toothpick.
Is everything to your satisfaction?
һл
Is everything all right with your meal?
òͻ
Would you care for another drink?
Ҫһ
Would you like any more water?
ҪЩˮ
Can I bring you anything else?
ҪΪṩЩʲô
Is there anything that I can do for you ?
һΪЩʲô
ʮͶ
The guests must be satisfied at all times.  If the complaints is justified , then take the dish off the bill altogether. Do not necessarily insist on a compensation,as this may appear acheap way of dismissing the matter. . We want to stand for quality,so we are glad to receive criticism. All complaints should be dealt with internally whenever possible.
Iam sorry, sir/madam. I ll change it right away.
Բ/Ůʿϸ
Thank you for bring this matter to our attention.
лǵע
Iam sorry. The dish shall be replace immediately.
Բ˽
Iam sorry, but we are glad you pointed this out to us.
Բ𣬵Ǻָܸ
Please accept our apologizes.
ǵĵǸ
I m  terrible sorry. This is not our usual standard.
ҺܱǸⲻͨˮ׼
ʮһƷ
Would you like dessert now?
Ҫ
Would you like to see the dessert menu,sir/madam?
Ҫ㵥
Which would you lik prefer,sir/madam. The dessert or the cheese?
ҪƷң
ʮʵݲ˵
Never give the bill to the guests by telling them loudly how much the expense is. Otherwise you may put the guests into an embarrassment situation.
Excuse me ,sir/madam .Here is your bill.
Բ/Ůʿʵ
Would you like to pay in cash or by credit card?
ǸȽÿ
Shall I charge this to your room?
ܽͷѼ뷿
Would you like the amount on the bill or separately?
ǷʵǺһ
Excuse me ,sir/madam. May I have your room key and room card?
ԲܸķŲʾķ
Excuse me ,sir/madam. Would you please sign your name here?
Բ/Ůʿǩ
Thank you ,sir.madam.We hope to see you again.
л٣/ŮʿϣٴΪ
Glad you enjoyed your  meal. Good-bye.
ܸò죬ټ
Thank you very much . Have a nice day/evening.
ʮָлףиҹ
We hope to serve you again ,sir/madam.. Good night.
ϣٴΪ
רҵＰ
Banque
Chain
FranchiseӪ
Table Service
Counter Servicę
Self-service
Waiter / waitressзԱ/ŮԱ
Cuisineϵ
Headwaiter
Captain
Front waiterǰ̨Ա
Apprenticeʵϰ
HostessԱ
Menu˵
Chefʦ
Fried Eggs Over Easy˫ۼ
Fried Eggs Over Hard˫ϼ
Fried Eggs Sunny Side Up弦
Omelet͵
Poached Egg򿪷翪ˮаƳ
Scrambled Eggûͻɫͳ۵
Entre
Appetizerͷ衣пθãһ㲻࣬ǰʳá
DessertƷʳβĲȣΪʳ
Table dhoteײˡһױźҰˡ۸̶һײ͡
A La Carte
TipС
Service ChargeѡһЩУʵеһٷֱȵķñʵУΪԱС
Discountۿ
Portion
Barư
PubưɣӢ
Cocktail LoungeβȣһΪṩƾϣһһưɸ
Night Clubҹܻ
Aperitifθ
WineѾ
Beerơ
Wine ListѾƵ
Wine StewardưԱ
Liqueurھƣһ־ƾߡڸнҳڲͺһ
Fortified WineǿѾƣһɾƾ͵Ļϲζһ־ƾϵƷ
SpiritsԾ
House Wine㱭ѾƣйԱѡṩ
BartenderԱ
Service BarҾƣڲģзԱΪṩƺͷľưɣǸľư
Outside Catering
Room ServiceͷͲ
Mini BarưɣڿͷڵС䣬ṩ顢Ʒ͸ɻʳƷʵƷѡ
On the rockӱ
ãصС˵ www.27txt.com ӭȥŶݵ㡣
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